Shipping, Tracking, and Delivery Issues
Do you offer free shipping?
Yes! We offer free shipping on orders of $40 or more within the contiguous United States (this excludes Alaska, Hawaii, and U.S. territories). A few important notes:. If you apply a discount code that brings your total below $40, the free shipping of
How do I track my order?
Once your order has been placed and processed, you’ll receive a confirmation email with your order details, followed by a shipping email that includes your tracking number and a link to our order tracking page. You can either:. Click the tracking lin
What if my order is lost, stolen, or damaged in transit?
Your order is protected with SavedBy Package Protection, which covers issues like lost, stolen, or damaged shipments. To file a claim, simply File a Shipping Issue with SavedBy.You’ll need your store order number (starts with #S__) or your SavedBy ID
My order says “Delivered,” but I can’t find it. What should I do?
We know how frustrating this can be — here’s what to do if your package is marked as delivered but hasn’t shown up yet:. Carriers sometimes mark packages as “delivered” prematurely, even though they’re still on the way. Our carriers ask that we wait
What is SavedBy Package Protection, and how does it work?
SavedBy Package Protection is a service we now include on all Bare Bones orders to give you peace of mind in case something goes wrong during shipping. If your order is lost, stolen, or damaged in transit, Route will refund or replace your order quic
Do you ship to Canada?
Unfortunately, we’re not able to ship to Canada at this time. However, if you have a U.S. shipping address — or friends or family in the U.S. who can receive a package for you — that’s a great workaround! Several of our Canadian customers have succes
When will my order arrive?
Orders typically arrive within 3-5 business days after being placed. If you provided an email address or phone number at checkout, you’ll receive a shipping confirmation with your tracking number as soon as your order ships. While we do our best to g
How much does shipping cost?
We offer free standard shipping on all orders of $40 or more (after discounts are applied). For orders under $40, a flat shipping fee of $7.99 will apply. Important note:If your order initially qualifies for free shipping but you apply a discount cod
What are your shipping times and options?
Our standard shipping time is estimated at 3–5 business days. Please note that delivery times may vary based on your location, time of year, and other factors outside our control (such as carrier delays or weather disruptions). While we work hard to
Do you ship internationally or to U.S. territories?
No — we currently ship only to U.S. domestic addresses, excluding U.S. territories.We do not offer international shipping at this time. We appreciate your interest and hope to expand our shipping options in the future!
What should I expect for delivery times?
Delivery times can vary based on your location and the time of year. While we aim to get your order to you as quickly as possible, please note:. Standard Delivery: Typically arrives within 3–5 business days. Guaranteed delivery options are not curren
How do I change the delivery address for an order that has already shipped?
If your order has already shipped, we’re unable to update the delivery address on our end. However, you can contact the carrier directly using your tracking number to request an address change or reroute. Please note that address changes are at the d