What if my order is lost, stolen, or damaged in transit?Updated 3 months ago

Your order is protected with SavedBy Package Protection, which covers issues like lost, stolen, or damaged shipments.

To file a claim, simply File a Shipping Issue with SavedBy.
You’ll need your store order number (starts with #S__) or your SavedBy ID number, along with the email address used to place the order.

It’s a super simple process — no need to contact Bare Bones unless SavedBy is unable to resolve the issue.

Need help finding your order number or SavedBy ID? Just check your confirmation email or reach out to [email protected] if you need assistance.