Order Management
Can I edit or add anything to my order?
Once an order is placed, you have one hour to make edits or cancellations to the order, including updating the shipping address.
How do I update my credit card, address, or other account information?
When logged in to your Bare Bones account, you may update your address by clicking on "Manage Subscriptions" at the left. On the page that opens, you will see any subscriptions you have, and you may click the "Manage Subscription" button on the right
Why can’t I log into my account or see my order?
There are a couple of common reasons this might happen:. You may be using a different email address than the one you used when placing your order. You might not have activated your account at checkout. If you didn’t create a password at that time, yo
What if there’s a mistake with my order?
Oops! We’re human — and occasionally, mistakes happen. If something’s not right with your order, just shoot us an email at [email protected] and we’ll make it right, fast. Your satisfaction means everything to us!
Can I edit or cancel my order?
Hurry! You have one hour after placing your order to make changes or cancel yourself. We recommend checking your order confirmation message right away to ensure everything looks correct. Need help? Reach out to us at [email protected] and we’l
How do I cancel my order?
You can cancel your order yourself within one hour of placing it directly on our website by using the confirmation message you received from us. After that, you’re welcome to email us at [email protected] with your cancellation request — but p
How do I apply a promo or discount code?
Using a discount code is easy! Just follow these steps:. At checkout, enter your code in the “Discount code” field. Click “Apply” to see your updated total before completing your order. Please note: Only one code can be used per order. A few importan
How does Free Shipping work?
We offer Free Shipping on all orders of $40 or more (after discounts are applied). If your cart initially qualifies for free shipping but you apply a discount code that brings your total below $40, the free shipping will no longer apply — and a flat