Why can’t I log into my account or see my order?Updated 3 months ago

There are a couple of common reasons this might happen:

• You may be using a different email address than the one you used when placing your order.

• You might not have activated your account at checkout. If you didn’t create a password at that time, your account wasn’t fully set up.

No worries — we’re here to help! Just reach out to our Customer Happiness Team at [email protected], and we’ll get you sorted quickly.