What should I do if I received a defective item?Updated 3 months ago

We’re so sorry if you received a defective item — and we’re here to make it right!

If this happens, we’ll gladly send you a replacement. To help us resolve the issue as quickly as possible, please email us at [email protected] with the following details:

• Name of the defective item and a brief description of the issue

• A photo clearly showing the damage or defect

• Your order number, or your full name and mailing address

• The location of purchase (if not bought from our website)

• The lot number from the packaging of the affected item

This information helps us investigate the issue and improve future product quality. Thank you for your patience and for helping us do better!