barebonesbroth

We stand by our products 100% &#x2014; but we also know that taste is subjective, especially when it comes to food.If you&#x2019;re unhappy with the flavor of any of our products, please reach out to us within 30 days of receiving your order. For first-time orders only, we&#x2019;ll gladly offer a full refund for one package of the product whose flavor you didn&#x2019;t enjoy.<blockquote data-start="601" data-end="741">&#x1F4A1; We recommend starting with one of our variety packs to help you discover your favorite flavor before committing to a full-size order!</blockquote><hr data-start="743" data-end="746"><h3 data-start="748" data-end="800" id="whats-not-covered-by-the-happiness-guarantee">What&#x2019;s not covered by the Happiness Guarantee:</h3><ul data-start="802" data-end="1085"><li data-start="802" data-end="870">Customer ordering errors, including incorrect shipping addresses</li><li data-start="871" data-end="943">Failure to read product details or ingredients listed on our website</li><li data-start="944" data-end="1027">Shipping issues covered by SavedBy Package Protection</li><li data-start="1028" data-end="1085">Delays in shipping or delivery times beyond our control</li></ul>Please note: A refund does not constitute an admission of fault by Bare Bones. We reserve the right to investigate claims we believe may be unfounded or fraudulent.

We stand by our products 100% — but we also know that taste is subjective, especially when it comes to food. If you’re unhappy with the flavor of any of our products, please reach out to us within 30 days of receiving your order. For first-time order

What is your Happiness Guarantee?

Refunds and Returns

Why do you use maltodextrin?

Where are your products made and where do your ingredients come from?

Do you offer your products in bulk packaging?

Where can I find the Best By date, and is the product still safe after that date?

Can I give Bare Bones products to my pet?

Have your beef sources received an mRNA vaccine?

What’s the shelf life of the broth?

Is your bone broth organic?

Are your products safe for people with food allergies?

What are the “spices” listed in your Instant Bone Broth ingredients?

How should I store your bone broths, and can they be frozen?

Do you offer low sodium bone broth?

Why does your Instant Bone Broth contain so much sodium?

How do I prepare Instant Bone Broth?

What’s the difference between your liquid and instant bone broths?

Why is there a lead warning on your label?

Why doesn’t the label say “grass-fed” for some products?

Are your products gluten free?

Products

Can I edit or add anything to my order?

How do I update my credit card, address, or other account information?

Why can’t I log into my account or see my order?

What if there’s a mistake with my order?

Can I edit or cancel my order?

How do I cancel my order?

How do I apply a promo or discount code?

How does Free Shipping work?

Order Management

Do you offer free shipping?

How do I track my order?

What if my order is lost, stolen, or damaged in transit?

My order says “Delivered,” but I can’t find it. What should I do?

What is SavedBy Package Protection, and how does it work?

Do you ship to Canada?

When will my order arrive?

How much does shipping cost?

What are your shipping times and options?

Do you ship internationally or to U.S. territories?

What should I expect for delivery times?

How do I change the delivery address for an order that has already shipped?

Shipping, Tracking, and Delivery Issues

Do you offer discounts or coupons?

What are the health benefits of Bare Bones products?

Do you have a customer service phone number?

Do you offer free samples?

How do I contact Bare Bones for support?

What happens if I don't like a product?

Where can I buy Bare Bones products?

Why Bare Bones?

What is bone broth, really?

About Bare Bones

Can I pause my subscription?

How do I cancel my subscription?

How do subscriptions work?

How do I skip a subscription shipment?

Subscriptions

Do you accept returns?

When will I receive my refund?

What should I do if I received a defective item?

What’s not covered by the Happiness Guarantee:

What is your Happiness Guarantee?Updated 3 months ago

What’s not covered by the Happiness Guarantee: